Our Guarantee FAQ

Since 1962 havaianas have been producing thongs made from a magic premium Brazilian rubber formula and nothing else.

We stand by the quality of our products and offer a 6 month replacement warranty on all havaianas products purchased from our online store, or from any one of our authorised retailers throughout Australia.

There is no exact answer to this because the durability of a pair of Havaianas depends on several factors, such as frequency of use, type of use, how you care for your Havi’s…among others.

Yes! Every pair of Havaianas undergoes strict quality control tests before leaving the factory in Brazil.

We recommend the following procedure to clean your Havaianas thongs.

  1. Rinse your Havaianas in warm water
  2. Brush the sole and the straps with mild soap using a soft bristle brush
  3. Rinse until all the soap is removed;
  4. Dry with a soft cloth or leave to dry out of direct sunlight

The process above allows you to clean without damaging the product. In the case of light colours (such as white) as with any shoes, we cannot guarantee that the product will completely recover the original tone, as this will depend on the use and frequency of cleaning.

Do not wash any Havaianas products in a washing machine as it will damage the product.

Proudly made in Brazil since 1962, Havaianas are crafted from a top secret, premium Brazilian rubber formula - a hallmark of the Havaianas brand.