shipping FAQ
| Order Type | Standard Delivery | Express Delivery |
|---|---|---|
| Orders under $65 | $10 | $15 |
| Orders over $65 | FREE | $5 |
Your order will be shipped by Australia Post.
Tracking will be provided for all orders, so you can see where your new Havi’s are at all times.
If you live in any Metro Area across Australia, you can expect to receive your Havi’s in the below delivery time frames when you place your order before 10am Monday – Friday.
| Metro Areas | Standard Delivery | Express Delivery |
|---|---|---|
| Sydney and ACT | 4 - 6 Business Days | 2 - 4 Business Days |
| VIC and QLD | 5 - 7 Business Days | 2 - 4 Business Days |
| SA | 6 - 8 Business Days | 2 - 4 Business Days |
| WA, TAS and NT | 8 - 10 Business Days | 5 - 8 Business Days |
For all Regional Areas, delivery times will be dependent on your Postcode and we suggest that you contact your local Post Office.
Orders placed on the weekend will usually be processed within the next business day.
Please note, when an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Yes, we offer express shipping for havaianas online orders. Spend $65 or more and we'll ship your havaianas express for $5. Spend under $65 and we'll ship your havaianas express for a flat fee of $15.
Once your order leaves our warehouse you will receive an e-mail together with your order tracking number.
To track your order, visit Australia Post here.
Your order will be shipped by Australia Post. Once your order leaves our warehouse you will receive an e-mail together with your order tracking number.
Please note that the tracking number is S9Q followed by your order number, without any spaces or dashes. You can track your order here.
The tracking number is S9Q followed by your order number without any space or dashes. You can track your order here.
If you’re still having difficulties with your tracking number, please drop us a line at [email protected].
All orders are sent via Australia Post.
You can track the progress of your order at any time using the tracking link contained within your Shipping Confirmation email.
If you have received a Shipping Confirmation email, but have not received your order within the delivery time-frame, please visit Australia Post here and quote your tracking number.
Unfortunately, we do not ship outside of Australia. Havaianas is distributed worldwide and each county has their own authorised distributor. If you'd like to find the distributor in your country, please contact our friendly customer support team at [email protected] and we'll be able to point you in the right direction.
Yes, we can deliver to any PO Box in Australia.
Unfortunately, we’re unable to make changes to your order once you’ve placed it. This includes changing size or style, delivery address or payment method.
Oh no! Please get in touch with us at [email protected] and we will lodge an investigation with the courier for you. This may take 4-5 business days to be completed from when you contact us.
Havi’s make the perfect gift and sending a pair to a special someone is easy!
Just pop the recipients details in the shipping section when you're checking out, but use your email, and include your details in the billing section.