shopping FAQ

Unfortunately popular items can sell out quickly online. If you’ve seen something you must have, be sure to snap it up quickly before it goes. However, if the item you are after is sold out online, please visit or contact your local store to see if the item is still available there. You can find your nearest store by visiting the store locator. We can also notify you if the item comes back into stock in your selected size. Be sure to enter your email address on the product page to be notified.

Is the style you liked out of stock in your size? Please select your size on the item product page and enter your email address to be notified. If the item comes back into stock in your selected size, we'll let you know!

Havaianas gift cards are redeemable online only and are valid for three years from the date of issue. Gift cards are only redeemable for items sold on the havaianas website. Please note, havaianas gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards cannot be replaced if lost or stolen.

Yes you can! You can either send it directly their email address (by entering their details at checkout) or you can print the card and gift it to your loved one.

Havaianas gift cards are redeemable online only at At the checkout, please enter your gift card code into the Discount Code field at the first checkout page.

Not into online shopping? That's ok! We have plenty of stores across Australia that you can shop at. You can find your nearest by visiting our store locator.

If you wish to purchase Havaianas in bulk, please send our helpful customer support team an email at [email protected] and we will connect you with our sales team.

Having trouble redeeming a promo code or gift card? Don’t stress, just follow our helpful tips below.

  • Always sign in into your Havaianas account before applying the code and proceeding to checkout.
  • Do not leave any space before or after the code number.

If you have attempted to use a gift code more than once and an “invalid” error message is now appearing, please clear your browser's cookies and history. You can then restart the same browser or try again using another browser and/or device.

If you’re still having problems using your promo code or gift card code, please email us at [email protected] and we'll happily help you out. 

Havaianas gift cards are valid for three years from the date of issue. Havaianas promo codes are valid for three years from the date of issue.

Please email us at [email protected] and we'll be able to help you out.

All havaianas gift cards are valid for multiple use, please email us at [email protected] and we'll be able to tell you your gift card balance. 

Our gift wrapping option is currently out of action. We hope to be back up and running soon with a new wrapping option soon. 

Creating a Wishlist is an easy way to keep tabs on items you’re interested in. You can add items to your Wishlist from the product page, or from within your shopping bag. When you find something you like click the “Add to Wishlist” button and we will keep it in your Wishlist until you are ready to checkout. The item will stay in your Wishlist until it’s sold out or you remove it. You can edit your Wishlist once logged in to your account.

Unfortunately, we don't sell straps and soles separately.

Our Make Your Own Havaianas is currently out of action. We hope to be back up and running soon with a new and exciting offering soon. 

Havaianas is a proprietary brand of São Paulo Alpargatas and any customisation that is not made by the company itself is illegal. Illegal customisation does not offer quality control and represents a risk for consumers. Havaianas Australia does not support any kind of customisation made without the approval and prior consent of Alpargatas.

Our Make Your Own Havaianas is currently out of action. We hope to be back up and running soon with a new and exciting offering soon. 

From time to time we will make special styles available to order before they are released. 

Styles that are available for pre-order are identified by a pre-order flag alongside the product image. To order these items simply add to your cart and proceed to checkout as you would for regular items. You will be charged the full amount at the checkout and your items will be shipped to you as soon as they become available. Delivery dates will be detailed on the product's page.

Note that as we do not split shipments, single orders cannot include both in-stock and pre-order items and multiple pre-order items if they have different delivery dates.

Favourite style out of stock? Unfortunately, we don’t take backorders, but we can let you know when a sold-out item comes back into stock.

To be notified, just enter your email address and your preferred size into the form on the sold-out product detail page. As soon as the item comes back we'll send you an email to let you know!

Find your nearest Havaianas stockist in Australia here.

We stand by the quality of our products and offer a 6 month replacement warranty against manufacturer defects on all Havaianas products purchased from any one of our authorised retailers throughout Australia. 

Yes, we are fully integrated with Afterpay in our online checkout. Please note that there is a minimum spend to check out using Afterpay of $100.

Wear your havaianas now and pay later with Afterpay. Afterpay is a payment method that allows you to split the payment of your order into 4 equal payments, payable fortnightly. This means that if you checkout using Afterpay, you’ll receive your order and will be able to make payments towards your order in the future. Check out Afterpay’s website for more information. You can also view Afterpay’s Terms of Service here.